Business process outsourcing or BPO as it is known is a sub-category in the process of outsourcing a part of the operations of a specific business to a third party service provider. BPO is further classified into back office outsourcing and front office outsourcing. Back office outsourcing includes human resource, finance, accounting etc. and front office outsourcing includes customer related services. ITES-BPO are information technology based business processes. Some other segments of BPO are KPO (knowledge process outsourcing) and LPO (legal process outsourcing).
BPO is a main factor in increasing a company’s flexibility. In the early 2000’s, BPO was perceived as a cost-effective system which allowed a certain level of flexibility. Due to the technological boom and changes at the industry level, companies look for higher flexibility and total control which is where BPO comes into play. Features of business process outsourcing:
BPO that is contracted outside of a country is known as offshore outsourcing. This helps in gaining a much larger base of customers around the world and results in overall growth of the business. Also, it provides opportunities for the people living in other countries (as we see in India). Due to the difference in time zone the work gets easily completed on time. As outsiders, one would take extra care and give his best while performing. We at EoutsourcingIndia provide back office services which collude with the front office to give you the best service at operational and human resource level. Our BPO services include email support, real estate support and Craiglist posting services. Whether you are a freelancer or a top MNC we assist you with utmost professionalism and help your company reach great heights.
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